First, the service concept: timely, professional, warm
Thoughtful service, Qingdao Ogilvy Smith is an important embodiment of corporate culture. "Create, win-win, sharing" requires each of our Qingdao Ogilvy & Mather Smith for our customers (within the system and outside the system) at all stages (pre-sale, sale, sale) to provide timely, professional and enthusiastic service. Qingdao Ogilvy Smith convinced that I am for everyone, everyone for me, our cause can be everlasting.
Second, the purpose of service: efforts to allow customers to move!
Third, the service commitment:
(A), hood categories:
1, machine warranty for three years (except for cold light and other wearing parts), life-long service;
2, the motor life-long replacement, three years of electrical damage or smoke chamber smoke, the whole machine free replacement;
3, the warranty period to provide free on-site maintenance services (cold light, lamp cover and other vulnerable parts except), external damage caused by the maintenance of spare parts costs.
(B), gas stoves categories:
1, machine warranty for three years (except batteries), life-long service;
2, the warranty period to provide free on-site maintenance services (batteries, knobs and other vulnerable parts except), damage caused by external damage to spare parts costs;
3, to allow and ensure the safety of the premise, to provide gas supply services, the cost of another operator.
(C), disinfection cabinet category
1, machine warranty for three years, life service;
2, the warranty period to provide free on-site maintenance services (except for vulnerable parts), external damage caused by the maintenance of spare parts costs;
(D), the exception of the principle, one of the following cases, do not belong to the scope of the warranty:
1, the consumer due to the use, maintenance, improper storage damage caused;
2, non-Qingdao Ogilvy & Mather Smith service staff services caused losses;
3, no three packs of vouchers or purchase invoices;
4, due to natural disasters and other force majeure caused by damage (such as lightning, etc.).
Note: Other terms are subject to written commitment at the local service point.